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SOLUTIONS BY SECTOR:

 
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Customer service and interest groups (customers, guests, communities, etc); We receive your CALLS, SMS, CHAT, MAIL, IVR, FAX, VIDEO AND SOCIAL NETWORKS providing the required information.

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Assistance in missionary supports, through qualified human resources and our technical tools,

we are a response center to requirements such as.

Attention to requests, complaints and claims of its users.

  • Management of medical appointments (integrated into medical information systems)

  • Emergency centers and priority systems.

  • Patient orientation lines.

  • Community guidelines (psychological help, sexual orientation, etc.)

  • Prevention campaigns.

  • Follow-up to epidemiological programs.

  • Monitoring the infection program on the operating site.

  • Telemedicine.

  • Consultation of pre-surgical instructions.

  • Medication reminder.

  • Surgery reminder.

  • Reminder of surgeries, appointments, (to the doctor and the patient).

  • Updating of medical guidelines.

  • Survey to measure service levels in: surgery, outpatient, laboratory, imaging and diagnosis, and hospitalization.

  • Payment reminder.

  • Credit and collection: strict monitoring is offered in all portfolio recovery.

  • Bilingual operation: Spanish / English.

HEALTH

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Customer service and interest groups (customers, guests, etc); We receive your CALLS, SMS, CHAT, MAIL, IVR, FAX, VIDEO AND SOCIAL NETWORKS providing the required information.

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Assistance in missionary supports, through qualified human resources and our techniques,

we are a response center to requirements such as.

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Technical support: through help desks (24x7), the main objective is to facilitate resolution

of problems and / restoration of the service with the minimum impact on the company.

  • Procedures and reservation management through calls, mail, chat, sms, social networks and IVR.

  • Attention of massive reservations and accreditations of congresses (handling of business appointments in congresses, networking, scheduling of complementary entertainment and leisure activities in events, etc.)

  • Reminders to events, appointments, conferences, via email, SMS and IVR.

  • Confirmation of attendance to events.

  • Cross-selling: We develop campaigns for the sale of complementary products or special campaigns to significantly increase sales.

  • Bilingual operation: Spanish / English.

 
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TOURISM

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Customer service and interest groups (customers, communities, etc); We receive your CALLS, SMS, CHAT, MAIL, IVR, FAX, VIDEO AND SOCIAL NETWORKS providing the required information.

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Attention to requests, complaints and claims of its users.

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Technical support: through help desks (24x7), the main objective is to facilitate the resolution of problems and / restoration of the service with the minimum impact on the company.

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Assistance in missionary supports, through qualified human resources and our techniques,

we are a response center to requirements such as.

  • Order management: we monitor and control the entire sales process to ensure that users receive the correct product and / or service in the right place and at the agreed time.

  • Attention and support in electronic commerce.

  • Tele sales Click to call and Click to chat.

  • Database management: updating, obtaining, managing and creating databases for the different needs of your organization.

  • Cross-selling: we develop campaigns for the sale of complementary products to those generally consumed by your client to significantly increase the sales of your organization.

  • Client prospecting: identification of new opportunities for the development of new businesses.

  • Customer reminder management: we offer the possibility to remind your users of payments in advance in the most friendly way.

  • Market research: we carry out market studies and analyzes that will allow you to make strategic and / or commercial decisions.

  • Satisfaction survey.

  • Portfolio (coercive and pre-legal collection).

  • Payment reminder.

  • Bilingual operation: Spanish / English.

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INDUSTRY

 
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GOVERNMENT E

INSTITUTIONS

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Customer service and interest groups (customers, guests, communities, etc); We receive your CALLS, SMS, CHAT, MAIL, IVR, FAX, VIDEO AND SOCIAL NETWORKS providing the required information.

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Attention to requests, complaints and claims of its users (For example, service lines

to the taxpayer, support to contractual processes, etc.).

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Assistance in missionary supports, through qualified human resources and our techniques,

we are a response center to requirements such as.

  • Online support for tenders and contracts.

  • Debugging of beneficiary databases, programs with their respective measurement systems.

  • Dissemination campaigns by program and projects.

  • Attention to the taxpayer.

  • Credits and collection: a strict follow-up of all the portfolio recovery is offered.

  • Confirmation to attendance events.

  • Technical support: through help desks (24x7), the main objective is to facilitate the resolution of problems and restoration of the service with the minimum impact on the institution.

  • Bilingual operation: Spanish / English.

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We integrate with your company's systems

In an agile and timely implementation, contact us.

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