OUR SERVICES:
MISSIONARY PROCESSES MANAGEMENT.
24/7 TECHNICAL SUPPORT .
ATTENTION TO REQUESTS,
COMPLAINTS AND CLAIMS OF USERS.
CUSTOMER CARE CENTER.
Contact us, we integrate with your company's systems in an agile and timely implementation,
We are a simple and quick solution to implement. We unite talents, technology, training and experience to achieve incredible interactions, through the implementation of Genesys, Pure Cloud, our experience and technological complements guarantee the satisfaction of our clients and their clients.
HEALTH
Customer service and interest groups (patients, insurance companies, EPS, IPS, suppliers, doctors, etc.); We receive your CALLS, SMS, CHAT, MAIL, IVR, FAX, VIDEO AND SOCIAL NETWORKS providing the required information.
Assistance in mission supports, through qualified human resources and our techniques,
We are a response center for requirements such as:
Attention to requests, complaints and claims of its users.
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Management of medical appointments (integrated into medical information systems)
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Emergency centers and priority systems.
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Patient guidance lines.
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Community guidance lines (psychological help, sexual orientation, etc.)
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Prevention campaigns.
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Monitoring epidemiological programs.
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Monitoring of the infection program at the operational site.
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Telemedicine.
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Consultation of pre-surgical instructions.
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Medication reminder.
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Surgery reminder.
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Reminder of surgeries, appointments, (to the doctor and the patient).
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Updating of medical guides.
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Survey to measure service levels in: surgery, outpatient consultation, laboratory, imaging and diagnosis, and hospitalization.
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Payment reminder.
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Credit and collection: strict monitoring is offered throughout the portfolio recovery.
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Bilingual operation: Spanish/English.
SIGHTSEEING
Attention to clients and interest groups (clients, guests, etc.); We receive your CALLS, SMS, CHAT, MAIL, IVR, FAX, VIDEO AND SOCIAL NETWORKS providing the required information.
Assistance in mission supports, through qualified human resources and our techniques,
We are a response center for requirements such as:
Attention to requests, complaints and claims of its users.
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Procedures and management of reservations through calls, mail, chat, sms, social networks and IVR.
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Attention of massive reservations and congress accreditations (management of business appointments at congresses, networking, scheduling of complementary entertainment and leisure activities at events, etc.)
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Reminders to events, appointments, conferences, via email, SMS and IVR.
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Confirmation of attendance at events.
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Cross selling: we develop campaigns for the sale of complementary products or special campaigns to significantly increase sales.
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Bilingual operation: Spanish/English.
INDUSTRY
Customer service and interest groups (customers, communities, etc.); We receive your CALLS, SMS, CHAT, MAIL, IVR, FAX, VIDEO AND SOCIAL NETWORKS providing the required information.
Attention to requests, complaints and claims of its users.
Technical support: through help desks (24x7), the main objective is to facilitate the resolution of problems and/or restoration of the service with the minimum impact on the company.
Mission support assistance, through qualified human resources and our techniques, we are a response center for requirements such as:
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Order management: we monitor and control the entire sales process to ensure that users receive the right product and/or service in the right place and at the agreed time.
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Attention and support in electronic commerce.
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Tele sales Click to call and Click to chat.
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Database management: update, achievement, management and conformation of databases for the different needs of your organization.
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Cross selling: we develop campaigns for the sale of complementary products to those that your client generally consumes to significantly increase the sales of your organization.
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Client prospecting: identification of new opportunities for the development of new businesses.
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Customer reminder management: we offer the possibility of reminding your users of payments in advance in the kindest way.
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Market research: we carry out studies and market analysis that will allow you to make strategic and/or commercial decisions.
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Satisfaction survey.
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Portfolio (coercive and pre-legal collection).
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Payment reminder.
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Bilingual operation: Spanish/English.
GOVERNMENT AND INSTITUTIONS
Customer service and interest groups (customers, guests, community, etc.); We receive your CALLS, SMS, CHAT, MAIL, IVR, FAX, VIDEO AND SOCIAL NETWORKS providing the required information.
Attention to requests, complaints and claims from its users (For example, the hotlines
to the taxpayer, support for contractual processes, etc.).
Assistance in mission supports, through qualified human resources and our techniques,
We are a response center for requirements such as:
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Online support for tenders and contracts.
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Debugging of beneficiary databases, programs with their respective measurement systems.
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Dissemination campaigns by program and projects.
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Attention to the taxpayer.
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Credits and collection: strict monitoring of all portfolio recovery is offered.
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Confirmation to attend events.
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Technical support: through help desks (24x7), the main objective is to facilitate problem solving and service restoration with minimal impact on the institution.
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Bilingual operation: Spanish/English.