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WE ARE A WORLD SIZE CONTACT CENTER

We integrate cutting-edge technological tools, highly qualified human talent

and an innovative approach to offer:

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WE HAVE THE BEST TECHNOLOGY IN THE CONTACT CENTER WORLDWIDE

GENESYS PureCloud is an all-in-one collaboration solution that unifies communications between employees and customers to create exceptional customer engagement; It is fast to implement, intuitive and easy to use.

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INTEGRABLE TO THE CRM OF YOUR ORGANIZATION.

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Characteristics:

  • It allows you to connect with customers, manage tasks and see trends from a simple and straightforward platform.

  • Empower employees with valuable real-time information.

  • Gain a competitive advantage.

  • It is a robust cloud solution easy to implement.

  • Integrated AWS security at no additional cost

  • It allows you to transform your call center more quickly with tools that can adapt to changes.

  • Market leaders in digital transformation.

  • Tool designed to deliver innovation, scalability and flexibility quickly.

  • We connect customers by phone, email, chat, web, and social media, and we give businesses the data they need to make their conversations informed and effective.

  • Enable predictive analytics and the customer experience is more personalized.

  • It allows you to implement chatbots to establish automatic communication with your clients in a completely personalized way.

Customer Experience equals Brand Experience

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25 years of CX leadership

30 Billion Interactions per year

1.200 Partners

11,000 Clients

+ 5,000

Employees

+ 100 Countries

 

WE COMPLY WITH THE HIGHEST INTERNATIONAL STANDARDS IN DATA PROTECTION AND COMPUTER SECURITY

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ISO / IEC 27001 - Information security. Confidentiality, Custody, Non-disclosure and No loss of information - Connectivity in the service of up to 97% per year - Operation 7/24/365 - Planned recovery in case of disasters - Computer systems: operation from physical to the cloud and vice versa - Hardware : redundant contingency equipment - Physics: BIS facilities arranged and adequate to continue service in the event of a disaster.

ISO 9001 - Quality in services. Documented processes and procedures - Professional and multidisciplinary Human Resource - Bilingualism - Cutting-edge technology - Presentation of reports regarding productivity, efficiency and effectiveness of services - Continuity in campaigns - Continuity of its processes - Traceability in processes.

 

WE OFFER AGENTS WITH A VISION OF

YOUR BUSINESS

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Omnichannel Strategy

We convert the interactions of our clients and their clients into a 360 ° experience guaranteeing the traceability of communications. Regardless of channel, personalized, humane, and scalable self-service support.

Omnichannel Strategy - Benefits in Figures

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Increase

satisfaction

Resolution index

Reduction

costs

Increase

engagement

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WE OFFER TECHNOLOGICAL COMPLEMENTS AND ADDED VALUE TO OUR CUSTOMERS

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Tools that allow your sales, marketing and service teams to collaborate throughout the life cycle of their clients, to provide more valuable and memorable experiences, each based on
Predictive insights, without the drawbacks of manual data entry.

SuiteCRM: Won 2015 BOSSIE Award and 2016 BOSSIE Award for Best Open Source CRM .Infoworld and has emerged as a new leader in open source CRM. & Quot; The award had been won by SugarCRM for 8 years. Four-time winner of the PCMag Business Choice Award for customer experience.

We have a learning management system called Moodle

used to create fully customized learning environments.

Connect, process and generate reports easily using the unified and scalable platform for self-service and intelligence
Business (BI) Power BI

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FOR US EACH CLIENT IS UNIQUE

We develop products tailored to your mission processes, guaranteeing traceability of communications, satisfactory experiences and timely quality responses.

Some of our customers:

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