We are a leading Contact Center in the region with more than 5 years of experience. Our company was created under the conviction of providing our customers with added value based on innovation, highly qualified professionals, and AI-based process optimization.
STRATEGY
Strategies designed
for each type of
business objective
TALENT
Highly qualified
human resource
TECHNOLOGY
GENESYS PureCloud is
an all-in-one
collaboration solution
WE COMPLY WITH THE HIGHEST
INTERNATIONAL STANDARDS IN DATA
PROTECTION AND COMPUTER SECURITY
ISO / IEC 27001 - Information security. Confidentiality, Custody, Non-disclosure and Non-loss of information. More>
ISO 9001 - Quality in services. Documented processes and procedures - Professional and multidisciplinary Human Resource - Bilingualism - Cutting-edge technology. More>
What sets us apart from other BPOs?
1) Our customized approach for each customer, since our vision is to become their allies for growth and business transformation.
2) Our ability to quickly adapt to different organizations.
3) Providing quality, sustainable, and lasting services.
OUR SERVICES
Customer Service - Requests, Complaints, Claims and Suggestions.
Incoming and outgoing campaigns.
Loyalty and retention.
Technical support 24/7.
24/7 operation.
Process engineering.
Analysis of data.
OUR AGENTS HAVE A 360° VISION
We turn our customers’ interactions with their customers into a 360° experience by ensuring communication traceability. We offer personalized, human, and scalable self-service assistance, regardless of the channel.
Our collaborators are highly qualified professionals assigned to each project based on their skills, abilities and capacities, achieving synergy with the objectives of each of our clients
Omnichannel Strategy - Benefits in Numbers
Increase in Satisfaction
Resolution rate
Cost reduction
Increase in engagement
WE INTEGRATE TO THE CRM OF YOUR ORGANIZATION
We countwith the best contact center technology worldwide
GENESYS PureCloud is an all-in-one collaboration solution that unifies the employee-customer communications to create exceptional customer engagement; it is quick to implement, intuitive and easy to use.
25 years of CX
leadership
11,000 Clients
30 Billion Interactions per year
+5,000
Employees
25 years of CX
leadership
+ 100 Countries
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We offer our customers technological add-ons and added value.
Tools that enable your sales, marketing and service teams to collaborate across the entire customer lifecycle to deliver more valuable and memorable experiences, each based on predictive insights without the hassle of manual data entry.
CONTACT US
Learn about our 360° solutions
UNITED STATES
Weston, FL 33326, United States
1525 N Park Drive Suite 104
(+1) 786 6737644
COLOMBIA
Crr 1 No. 11-28 Bocagrande,
Edf. Don Pedro de Heredia 2nd floor
(+57) 605 641320
Data Treatment Policy | All Rights Reserved
