top of page
low-angle-of-businesswoman-posing-with-arms-crossed-outdoors.jpg

We are a leading Contact Center in the region with more than 5 years of experience. Our company was created under the conviction of providing our customers with added value based on innovation, highly qualified professionals, and AI-based process optimization.

STRATEGY

Strategies designed
for each type of
business objective

TALENT

Highly qualified
human resource

TECHNOLOGY

GENESYS PureCloud is
an all-in-one
collaboration solution

Bnn02.jpg

WE COMPLY WITH THE HIGHEST
INTERNATIONAL STANDARDS IN DATA
PROTECTION AND COMPUTER SECURITY

ISO / IEC 27001 - Information security. Confidentiality, Custody, Non-disclosure and Non-loss of information. More>

ISO 9001 - Quality in services.  Documented processes and procedures - Professional and multidisciplinary Human Resource - Bilingualism - Cutting-edge technology. More>

Certificaciones.png

What sets us apart from other BPOs?

1) Our customized approach for each customer, since our vision is to become their allies for growth and business transformation.

2) Our ability to quickly adapt to different organizations.

3) Providing quality, sustainable, and lasting services.

OUR SERVICES

Bnn01.jpg
contact-page-image-1200x527.jpg

Customer Service - Requests, Complaints, Claims and Suggestions.

Incoming and outgoing campaigns.

Loyalty and retention.

Banner02.jpg
Bnn03.jpg

Technical support 24/7.

24/7 operation.

Process engineering.

Analysis of data.

MAping.png

OUR AGENTS HAVE A 360° VISION

We turn our customers’ interactions with their customers into a 360° experience by ensuring communication traceability. We offer personalized, human, and scalable self-service assistance, regardless of the channel.

Our collaborators are highly qualified professionals assigned to each project based on their skills, abilities and capacities, achieving synergy with the objectives of each of our clients

Iconocontacto.png
Agente_edited.png
Linea.jpg

Omnichannel Strategy - Benefits in Numbers

Cifras.jpg

Increase in Satisfaction

Resolution rate

Cost reduction

Increase in engagement

WORK WITH US

Tecnology

WE INTEGRATE TO THE CRM OF YOUR ORGANIZATION

We countwith the best contact center technology worldwide

GENESYS PureCloud is an all-in-one collaboration solution that unifies the employee-customer communications to create exceptional customer engagement; it is quick to implement, intuitive and easy to use.

Genesyscifras.png

25 years of CX
leadershi
p

11,000 Clients

30 Billion Interactions per year

+5,000 
Employees

25 years of CX
leadershi
p

+ 100 Countries

descarga (1).png

We offer our customers technological add-ons and added value.

Tools that enable your sales, marketing and service teams to collaborate across the entire customer lifecycle to deliver more valuable and memorable experiences, each based on predictive insights without the hassle of manual data entry.

Contacto

CONTACT US
Learn about our 360° solutions

We will contact you.

Certificaciones.png

UNITED STATES

Weston, FL 33326, United States

1525 N Park Drive Suite 104

(+1) 786 6737644

COLOMBIA

Crr 1 No. 11-28 Bocagrande,

Edf. Don Pedro de Heredia 2nd floor

(+57) 605 641320

sunbiz-web-logo1.png

TECHNOLOGY

We are a quick to implement solution to enterprise systems. more >

CERTIFICATIONS 

The best international standards in Data Protection and Information Security.

ProColombia.png
CO.png
IconoBIS.png
  • Instagram
  • Facebook
  • YouTube
Genesys.png

Data Treatment Policy |  All Rights Reserved

Croma.png
Whatsapp
bottom of page